Frequently AskedQuestions

Tulu-e-Biz is Pakistan's premier business directory and citation platform. We connect customers with local businesses and services across the nation, providing a comprehensive database of verified business listings with detailed information, reviews, and contact details.

Yes! Browsing and searching for businesses on Tulu-e-Biz is completely free for customers. Business owners can also list their business for free with our basic plan, which includes essential features. Premium plans are available for businesses that want enhanced visibility and additional features.

You can easily find local businesses by using our search feature. Simply enter what you're looking for (e.g., 'restaurants', 'plumbers') and your location. You can also browse by category or use our map view to discover businesses in your area.

Tulu-e-Biz covers businesses across all major cities and regions of Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and many more. We're continuously expanding our coverage to include more areas.

You can reach our support team through multiple channels: Email us at support@tuluebiz.com, use our live chat feature available on the website, or call our helpline during business hours. We typically respond within 24 hours on business days.

Tulu-e-Biz stands out with verified business listings, authentic customer reviews, detailed business profiles, mobile-friendly design, and dedicated support for Pakistani businesses. We focus on local SEO and provide analytics to help businesses grow their online presence.

Listing your business is easy! Click on 'List Your Business' button, create an account or sign in, fill out your business details including name, category, address, contact information, and description. Add photos and business hours, then submit for review. Your listing will be live within 24-48 hours after verification.

For the best results, include: accurate business name, complete address, phone number, email, website URL, business hours, detailed description of services, high-quality photos, accepted payment methods, and any certifications or awards. The more complete your listing, the better it will perform in search results.

Log in to your account and go to your Dashboard. Select 'My Listings' and click on the business you want to update. You can edit any information including hours, photos, description, and contact details. Changes are typically reflected immediately after saving.

Yes! If you have multiple locations, you can add each one as a separate listing under your account. This ensures customers can find the location nearest to them. Each location can have its own unique hours, photos, and contact information.

New listings typically appear within 24-48 hours after submission. Our team reviews each listing to ensure accuracy and compliance with our guidelines. You'll receive an email notification once your listing is live.

To improve visibility: complete all profile fields, add high-quality photos, encourage customer reviews, keep business hours updated, respond to reviews promptly, use relevant keywords in your description, and consider upgrading to a premium plan for featured placement and enhanced features.

Click 'Register' in the top navigation, enter your email address, create a password, and fill in your basic information. You'll receive a verification email - click the link to activate your account. You can also sign up using your Google account for faster registration.

Click 'Sign In' then select 'Forgot Password'. Enter your registered email address and we'll send you a password reset link. The link expires after 24 hours for security. If you don't receive the email, check your spam folder.

To delete your account, go to Dashboard > Profile Settings > Account. Scroll down and click 'Delete Account'. Please note this action is permanent and will remove all your listings, reviews, and data. We'll ask you to confirm this action.

Log in to your account and navigate to Dashboard > Profile Settings. Here you can update your name, email, phone number, profile picture, and notification preferences. Don't forget to click 'Save Changes' when you're done.

Yes, you can change your email address from Dashboard > Profile Settings > Account. Enter your new email address and we'll send a verification link. Your new email will become active once you click the verification link.

Go to Dashboard > Profile Settings > Notifications. You can customize which emails you receive, including review alerts, promotional updates, newsletter subscriptions, and account security notifications. Toggle each option according to your preferences.

Find the business you want to review and scroll to the Reviews section. Click 'Write a Review', select your rating (1-5 stars), and write your detailed feedback. You must be logged in to leave a review. Be honest and specific to help other customers.

Yes! You can edit or delete your reviews from your Dashboard > My Reviews. Click on the review you want to modify and select 'Edit' or 'Delete'. Note that deleted reviews cannot be recovered.

Business owners can respond to reviews from their Dashboard. Go to My Listings > select your business > Reviews. Click 'Respond' under any review to post your reply. Professional, courteous responses show you value customer feedback.

Click the flag icon next to the review and select the reason for reporting. Our moderation team will review the report within 48 hours. We take fake reviews seriously and will remove any that violate our guidelines.

Reviews may be rejected if they contain inappropriate content, personal attacks, spam, or if they violate our community guidelines. Reviews must be based on genuine experiences. If you believe your review was rejected in error, please contact our support team.

Business ratings are calculated as a weighted average of all customer reviews. Recent reviews have slightly more weight to ensure the rating reflects current business quality. The rating updates in real-time as new reviews are submitted.

We accept major credit/debit cards (Visa, Mastercard), JazzCash, EasyPaisa, and bank transfers. All payments are processed securely through our encrypted payment gateway.

Go to Dashboard > Subscription and browse our premium plans. Select the plan that suits your needs and click 'Upgrade'. Follow the payment process to complete your upgrade. Your premium features will be activated immediately.

Yes, you can cancel your subscription at any time from Dashboard > Subscription > Manage. Your premium features will remain active until the end of your billing period. No refunds are provided for partial months.

Our Basic plan is free and includes essential listing features. Premium plans offer enhanced visibility, featured placement, analytics dashboard, priority support, and advanced marketing tools. Visit our Pricing page for a detailed comparison of all features.

Refund requests can be submitted within 7 days of purchase by contacting our support team. Please include your order details and reason for the refund request. Refunds are processed within 5-7 business days after approval.

You can view all your transactions and invoices from Dashboard > Billing > Payment History. You can download invoices for your records and view details of each transaction including date, amount, and payment method used.

We use industry-standard encryption (SSL/TLS) to protect all data transmission. Your personal information is stored securely and never shared with third parties without your consent. We comply with data protection regulations and regularly audit our security practices.

Go to Dashboard > Profile Settings > Security. Click 'Enable 2FA' and follow the setup wizard. You can use an authenticator app or receive codes via SMS. We highly recommend enabling 2FA for enhanced account security.

Immediately change your password and enable two-factor authentication. Review your recent account activity from Dashboard > Security > Login History. If you notice suspicious activity, contact our support team immediately and consider logging out all devices.

If you encounter a listing that appears fraudulent or violates our guidelines, click the 'Report' button on the listing page. Provide details about your concern and our team will investigate within 48-72 hours.

We do not sell your personal data to third parties. We may share anonymized, aggregated data for analytics purposes. Business information you make public in your listing is visible to users. Please review our Privacy Policy for complete details.

You can request a copy of your data or request deletion from Dashboard > Profile Settings > Privacy. Data export requests are processed within 7 days. Account deletion is permanent and removes all your data from our systems within 30 days.